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Step 1

What type of issue do you have? Choose from one of the three categories below:

Step 2

Looking for additional help? Try one of our other help options.

For product:

Support program:

Expiration date:

To get phone support for your problem: Buy Pay Per incident license Buy Pay Per Incident I already purchased PPI I already purchased PPI

Some of support options are unavailable because your support program is expired!

To get support for your problem:	Buy Pay Per Incident Buy Pay Per Incident I already purchased PPI I already purchased PPI
To solve recovery issue:	Click here Recovery issue

To access all support options:Upgrade to AAP program Buy AAP Buy Pay Per incident license Buy Pay Per Incident I already purchased PPI I already purchased PPI

Some of support options are unavailable because your support program is expired!

To access all support options:	Buy Pay Per Incident Buy Pay Per Incident I already purchased PPI I already purchased PPI Buy AA Premier Buy AA Premier Register renewal Register renewal
To solve recovery issue:	Click here Recovery issue

Acronis provides support for the current and immediately preceding versions of the product. The version that you selected is no longer supported. We recommend you to upgrade to the latest version of the product.
You can look for a solution in Acronis Knowledge base or ask for assistance in our Support Forum.
You can also get warranty support for any data recovery issue.

To access all support options:	Buy Pay Per Incident Buy Pay Per Incident I already purchased PPI I already purchased PPI Buy AA Premier Buy AA Premier Register renewal Register renewal
To solve recovery issue:	Click here Recovery issue

There are no registered products under your account, please register first

Live Community

No waiting

Ask our MVPs and other Acronis Customers for advice on any issue, best practices or question.

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Live Chat

For recovery issue

Usually less than 2 minutes

Have online conversation with Acronis Support Professional.

Chat Now

For this support program, service via live media is provided during business hours Monday through Friday, 8am-8pm.
To get immediate assistance via phone/chat please purchase PPI, otherwise please contact us during business hours.

E-mail

For recovery issue

Usually less than 3 days

Usually less than 1 day

E-mail us your question or describe the issue you are facing with Acronis Products.

E-mail Now

Call

To get priority phone support please purchase Pay Per Incident license

Usually less than 2 minutes

Talk to Acronis Support Professional.

Call Now

Acronis does not offer phone support for Customer Care issues. We recommend you to use our LiveChat service for rapid assistance.

Acronis does not offer phone support for Presales issues. We recommend you to use our LiveChat service for rapid assistance

To get priority phone support please purchase Pay Per Incident license

To get priority phone support please renew your Acronis Advantage Subscription.

You can also Purchase Pay Per Incident to get support for a single incident

For help with activEcho, ArchiveConnect, DFSConnect, ExtremeZ-IP, MassTransit, mobilEcho, or ShadowConnect, please use the GroupLogic support request form.

For help with Acronis backup products, please use one of the options above.

I already purchased PPI

Register renewal

Choose the registered product you are contacting us about

Please choose one of your registered products below, so we can help you with your technical question:

You don't have any registered products
For instructions on how to register your products see this Knowledge base article: "Registering Acronis Products at the Website"

You don't have any registered trial versions or their trial period is expired

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Australia

Brasil / Brazil