Acronis Online backup is an automated service that enables users to protect their critical data and files. Your critical information is protected at a secure, remote location for you to access in the event of file deletion, file corruption, theft, PC crash or any other computer malfunction. Acronis Online Backup is your digital safety deposit box.

• Automated protection and backup of your PC and its critical information
• Support for up to 5 PC’s and 250GB in one account
• Access to your files from any Internet-connected PC
• Government-approved encryption of your files for your privacy
• No worries about hardware, software or compatibility.
• Peace of mind for your digital assets and digital life

If you have not had a PC crash, file corruption or lost data, you are lucky. But you will. Too many PC users wait until they experience data loss or a hard disk drive failure to realize they need Acronis Online Backup. How much are your files, music, pictures and financial data worth? What if they were lost forever?

Your alternative is to spend hundreds of dollars and at least a week at a PC technical support shop and hope they can recover your data.

Acronis True Image Home is the leader in local data protection with over 3.5 million users. Acronis has leveraged its years of development in advanced, easy to use software functionality into this online offering. You get the benefits of a proven, tested, market-leading product now available in an online, subscription based offering

Only Acronis offers you the combination of an online service, Acronis Online Backup and a local backup, Acronis True Image Home 2010. You get the best of both worlds and the ultimate in data protection. Acronis True Image Home 2010 provides the fastest restore and the ability to recover the entire PC, including the operating system. Acronis Online Backup provides remote data protection in the event of theft of home disaster and you have secure access to your files, wherever you are.

No. They are separate, independent offerings. They are licensed and priced separately.

Yes, Acronis True Image Home 2010 and Acronis Online Backup seamlessly integrate for one user interface. Users can manage their local backup and online backups using one user interface to schedule and manage their data protection.

Acronis True Image Home 2009 customers must upgrade to the 2010 version to leverage the common user interface of both the on-premise software and the Acronis Online Backup service.

At first glance, Acronis Online Backup and Acronis True Image 2010 provide many of the same data protection benefits. Acronis Online Backup offers the additional functionality of automatically protecting your files in case of theft of disaster in the home and you can access your files from anywhere.

Acronis True Image Home provides the fastest restore, especially for large amounts of data. If you need to restore your entire PC, this will take days with an online service, Acronis Online Backup or any of its competitors. Using Acronis True Image Home can reduce this time to minutes.

This is the great advantage of using them together. You get the ultimate in data protection. Acronis Online Backup provides that remote data protection in the event of theft of home disaster. It also enables users to have secure access to their files, wherever they may be. Acronis True Image Home 2010 provides the fastest restore and the ability to recover the entire PC, including the operating system.

The two offerings share one common user interface when used together.

Acronis understands that many consumers have multiple PC's in their home. That's why our Acronis Online Backup offering can be set to protect up to five PC's per account. Other services limit users to one PC per account.

Acronis uses government approved AES-256 encryption to protect your data. Your files are encrypted before they are transferred to our secure, remote location. Using your self-created encryption key, only you can access your information.

This encryption is in addition to the traditional login and password protection scheme.

250 GB

No, Windows PCs only today

Acronis online backup can be purchased on the Acronis website at: http://www.acronis.co.uk/homecomputing/products/online-backup/ and the selecting "Add to Cart".

The service costs £39.95 / year or £3.95 /month.

Acronis currently limits its online backup service to 250 GB. Acronis continues to evaluate customer needs and demands for additional capacity sizes.

Yes, Acronis will expand its online services offerings to add service to address the business market. Acronis will introduce this online backup service for business later in 2010.

After purchasing the subscription service, client software is downloaded to your PC or laptop and installed. You launch the application, choose the files to be backed up and then set the schedule. This takes only a couple of minutes. Acronis Online Backup does the rest. It automatically backs up and protects your information without further user involvement.

When you need to recover a file, you can either use the application on your PC or log in to your Acronis account from any Internet-connected PC and select the files or folders to restore. Double-click on the file and it will be downloaded to your system, ready to access.

Acronis Online Backup provides three options for selecting files. On the main screen, click on "Options" and then "What to Back up."From there, you can either select "Categories" of files, "Document File" which is by file type extension or "folders" which is a traditional Windows Explorer-like tree structure. Check the boxes for the files and folders you want protected and then press the "Save and close" button.

The initial backup will be longest. Actual time depends on (A) how much data there is to backup and (B) how fast your Internet connection is. Most customers usually find that they can back up roughly 2-5 GB/day.

Most customers back up their data daily. Some customers choose to back up weekly; others choose to back up multiple times per day.

Your service will not be able to backup your data for that date or time. It will back up your data at the next regularly scheduled time. When you do turn your machine back on, you could manually initiate a backup selecting the "Backup Now" button on the main user screen.

Backups can be scheduled hourly. At any time, you can select the "Backup Now" button and manually start a backup.

The initial backup will be longest. Actual time depends on (A) how much data there is to backup and (B) how fast your internet connection is. Most customers usually find that they can backup roughly 2-5 GB/day.

After the initial backup, Acronis Online Backup only backs up the files that have changed since the last backup. These incremental backups usually only take a couple minutes.

There are a couple ways to do this. You can open your Acronis Online Backup application from your PC or laptop or log in to your Acronis account at https://www.acronis.co.uk/my/index.html and select the "Recover My Data Now" button.

From there, you choose the date and time of the backup you want to access.

Next you select the files or folders to be recovered.

Then you select the location on the PC to save the file to. This PC can be the original PC or any other Internet-connected PC.

While Acronis cannot control the Internet or your internet connection, most file restores take just a few seconds.

Encryption keys provide data protection so that only you can access your files. You only have one chance to set your encryption key and that is when you first register a PC to the Acronis Online Backup service. You will be given the option to enter your personal encryption key. This key is then used in all of your backups. Acronis has no ability to recover your encryption, please do not lose it.

Acronis has no access to your encryption key or ability to recover it. You must start over with the backups for that PC. Delete your PC from the Acronis Online Backup service. Restart your computer. Login to the Acronis Online Backup service and enter your new encryption key. You will be required to perform the initial backup again from the beginning.

Yes, you can use any Internet-connected PC to access your files. Log in to your Acronis account at https://www.acronis.co.uk/my/index.html and select the "Recover My Data Now" button.

In the main screen, there is a search function on the top right. You can enter part of the filename and Acronis Online Backup will find all saved copies of files whose names match what you typed.

In the main screen, there is a search function on the top right. You can enter the filename and Acronis Online Backup will find all saved copies of files containing the filename. You will see all backed up versions of that file with their associated size and date/time stamp. Select the version you want to restore.

In the main screen, you will see the "free space" text and underneath that line you can read how much available, unused capacity you have.

Check to see if there is a yellow triangle with an exclamation point to the right of the Next Backed Scheduled Date and Time. If this appears, you need to add your Windows name and password credentials to your PC. Acronis Online Backup will not run without these settings configured.

To set your Windows credentials:

1. Open control panel of your PC
2. Select Users account,
3. Choose your current user and set the password for it.
4. You may need to reboot your PC.

If this appears, you need to add your Windows name and password credentials to your PC. Acronis Online Backup will not run without these settings configured.

To set your Windows credentials:

1. Open control panel of your PC
2. Select Users account,
3. Choose your current user and set the password for it.
4. You may need to reboot your PC.

Yes, Acronis Online Backup can run at the same time as other applications without impacting system performance. The service is pre-configured to run at a low Windows Priority setting, meaning your other applications get priority for CPU and system resources. This setting can be adjusted if you choose.

Most users configure their backup schedule to execute when they are not using their machines, eliminating any performance concerns.

While Acronis Online Backup necessarily must use up some network bandwidth during data transmission, you can easily limit its allocated bandwidth to minimize the impact on your other applications during the backup process. In the "Options" tab, select "Settings" and then "Storage Connection Speed" to set this limit. You can also click on the "Suspend" button in the backup window to pause a backup. When you press "Resume", the backup will continue from the point that the backup was suspended.
Most users configure their backup schedule to happen when they are not using their machines, eliminating any performance concerns.

There are a couple ways.

First, the service will tell you that it completed its backup and provide a date/time stamp.

Second, on the bottom of the main screen of the service, there is a rolling bar of dates. Each completed backup for a specific date will have its timestamp.

Acronis Online Backup will try to reconnect in the event theI connection is lost. When the connection is re-established, the backup process will continue from the point of the disruption. Users can set the number of connection attempts and the time intervals between attempts in the "Options" tab, then select "Settings" and then "Connection Attempts".

Acronis Online Backup has a "Suspend" button that is visible on its window during the backup process. You may press the "Suspend" button to pause a backup.

No, anyone can do it.

In normal circumstances, this simple process only takes a few minutes and does not require computer expertise.

No, Acronis only backs up your internal hard drive. This is consistent with the other Acronis offering for consumers, Acronis True Image Home 2010.

1. Logon to the online backup service.
2. Register a computer by selecting new computer, then type in the computer name.

Acronis True Image Home has been tested on the following operating systems:

• Windows XP SP3
• Windows XP Professional x64 Edition
• Windows Vista SP2 (all editions)
• Windows 7 (all editions)

No, Windows Home Server is not supported at this time.

• 256 MB RAM
• Pentium 1Ghz CPU
• 256Kb/second Internet connection

On the worldwide launch date the product will be available in English, French and German. Additional languages such as Spanish, Italian, Japanese, Korean, Simplified Chinese and Traditional Chinese will be made available at a later date.

Yes, please visit http://www.acronis.co.uk/homecomputing/products/online-backup and select the "Download Free Trial" to evaluate a 30-day trial version which allows you to protect 2 GB of your data.

Acronis will provide you warnings that your service is about to expire. If you choose not to renew your service, you will not be able to backup your data. You will have 30 days after the service expiration to recover your data. After that 30 days, your data will be destroyed.

Acronis Online Backup customers receive free email and chat support as part of their subscription service. Customers also have access to the Acronis knowledge base on our website at: http://kb.acronis.com/

Additionally, customers can pay £9.95 per incident to speak with an Acronis customer service representative.

Visit the URL: http://acronis.com/support/

Response times vary with each program. Most customers receive a response within 24 hours.

By going to www.acronis.co.uk/support/, you can find a link to support experience feedback.

Yes, Acronis Online Backup requires an email and password. Users must register their service and their account at: https://www.acronis.co.uk/my/index.html